Return & Refund Policy

We want you to feel confident and beautiful in your Elsa Bridal gown. If for any reason you're not completely satisfied, we offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition you received it

  • Unworn, unused, with all tags attached

  • In its original packaging

  • Accompanied by the receipt or proof of purchase

To initiate a return, please contact us at Support@elsabridal.com. Once your return is approved, we will provide you with a return shipping label and detailed instructions on how and where to send your package.

Please note: Items returned without prior approval will not be accepted.

Return packages should be sent to:
Elsa Bridal – Returns
1001 S. Main St. STE 600
Kalispell, MT 59901
United States

Damages or Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at Support@elsabridal.com so we can resolve the issue promptly and ensure you are taken care of.

Non-returnable Items

We are unable to accept returns on:

  • Customized or made-to-measure dresses

  • Sale items or gift cards

  • Personal care products

  • Items that pose health or safety risks (hazardous materials, flammable liquids, etc.)

If you're unsure whether your item qualifies, feel free to contact us before purchasing.

Exchanges

If you’d like to exchange your item, we recommend returning it first. Once your return is accepted, you can place a new order for the item you'd prefer.

EU 14-Day Cooling-Off Period

If your order was shipped to the European Union, you are entitled to cancel or return your order within 14 days — no questions asked. Returned items must be in original condition, unworn, with tags, and in original packaging, along with proof of purchase.

Refunds

Once we’ve received and inspected your return, we’ll notify you of the approval status. If approved, a refund will be issued to your original payment method within 10 business days.
Please allow additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please reach out to us at Support@elsabridal.com.