Shipping Policy

Last updated: April 1, 2025

At Elsa Bridal, each gown is handled with care and precision — from our hands to your doorstep. We are committed to delivering your order safely and on time, wherever you are in the world.

Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your confirmation email. You will receive a notification once your order has been shipped.

Please note that made-to-order or custom gowns may require additional lead time. If applicable, these details will be clearly stated on the product page or communicated via email.

Shipping Times and Destinations

We ship worldwide and are proud to serve brides across the globe. Estimated delivery times are as follows:

  • United States & Canada: 14–20 business days

  • International Orders: 15–30 business days

Please allow extra time during peak seasons or for deliveries to remote areas.

Shipping Costs

Shipping costs are calculated at checkout based on your destination, order weight, and shipping method selected. From time to time, we may offer free shipping promotions — be sure to subscribe to our newsletter to stay updated.

Tracking and Delivery

Once your order ships, you will receive an email with a tracking number to monitor the progress of your shipment. Please allow up to 48 hours for tracking information to update.

If your package appears delayed or lost in transit, contact us at Support@elsabridal.com and we will assist you promptly.

Customs and Duties

International orders may be subject to import duties, customs taxes, and other fees imposed by your local government. These charges are the responsibility of the customer and are not included in the shipping cost.

We recommend checking with your local customs office for more information before placing an international order.

Address Accuracy

Please ensure your shipping address is complete and accurate. Elsa Bridal is not responsible for packages delayed or lost due to incorrect or incomplete addresses provided at checkout.

Questions?

If you have any questions or special shipping requests, we’re here to help.
📧 Contact us at Support@elsabridal.com